IS Support Specialist
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Job Description
IS Support Specialist providing technical assistance to employees. Resolving hardware/software issues and maintaining inventory for technical equipment remotely in Brazil.
Responsibilities:
- Respond to work order requests to computer equipment, mobile devices, printers, scanners, desk phones, and audio/video equipment under direct oversight by other team members
- Troubleshoot, resolve or escalate work orders for hardware and software errors through various communication channels such as; phone, email, direct messaging and in-person
- Document detailed information regarding work order requests and their resolution
- Coordinate with external vendor systems regarding warranty registration, purchases, returns and repairs
- Assist with maintaining inventory levels of all hardware equipment, software and software licenses
- Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy
Requirements:
- High School diploma, or equivalent
- Organisational, multi-tasking, and time management skills
- Oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
- Critical thinking and problem solving skills
- Collaborative skills
Benefits:
- Vacation policy
- Work from Home policy
- Paid training
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