IT Customer Support Consultant, German/Dutch/Czech
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Job Description
IT Customer Support Consultant providing first-level Service Desk support for DATAGROUP. Resolving and escalating incidents while supporting users in English, German, and Czech or Dutch.
Responsibilities:
- Resolve errors and malfunctions via remote access
- Prioritize, classify, and document issues in the ticketing system
- Forward unresolved tickets to appropriate support units
- Manage and monitor tickets within service level agreements
- Maintain and document the knowledge database
- Provide first-level support to users and IT staff
- Receive and process inquiries via phone or email
- Record, categorize, and prioritize incidents and service requests
- Escalate requests to second-level support, vendors, or manufacturers when necessary
- Track ticket progress throughout its lifecycle and keep customers informed
Requirements:
- Strong customer service orientation and multitasking ability
- Excellent teamwork and communication skills
- Proper phone etiquette and active listening
- Strong troubleshooting and problem-solving skills
- Ideally, several years of experience in customer support or IT helpdesk
- Very good English
- Very good German and at least one of the following languages: Czech, Dutch
- Ability to set priorities, classify tickets, and document them
Benefits:
- Opportunity to gain hands-on IT experience
- Open and collegial company culture with a trusting work atmosphere
- Flat hierarchies and short decision-making paths
- Individual training opportunities and exciting professional challenges
- Flexible working hours to support work-life balance
- Attractive and modern work environment, including remote work options (Poland only)
- Social benefits
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