IT Operations Support Specialist
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Job Description
IT Marketing Operations Support Specialist at Caesars Entertainment providing project management and vendor relations expertise. Supporting marketing products and ensuring successful installations and ongoing application support.
Responsibilities:
- Provides expertise and implementation services on new software and hardware installations for supported marketing products in conjunction with the IT Product owners.
- Provides project management skills on simple to moderately complex projects.
- Participate in project management to include user communication, planning, design, implementation & support.
- Participate in development of work schedules to coordinate with overall departmental and development project plans.
- Effective communication with vendors and internal teams including scheduling, training and project implementations.
- Ensure systems meet the business needs of users by acting as a liaison with user representatives and users regarding system change requests and specific business requirements design.
- Participate in Q & A of applications, updates, upgrades, patches and hot fixes required for Key Marketing Systems in our production environments.
- As part of a testing team, may assign and schedule available staff to ensure testing assignments are successfully completed on time according to the plan, reporting any variances to supervisor.
- Provide support for marketing products by effectively managing service calls, problem reporting, problem research, problem diagnosis and problem resolution.
Requirements:
- College degree or equivalent work experience required.
- At least three years’ experience in an IT role with 1+ years’ experience in implementation and testing required.
- Must be able to obtain a valid gaming license in regulated jurisdictions.
Benefits:
- Ability to perform assigned duties under constant time pressures and multi-task.
- Ability to perform assigned duties in an interruptive office.
- Ability to analyze and interpret departmental needs and results.
- Ability to solve complex problems.
- Ability to communicate effectively to all levels within the organization.
- In depth knowledge of Microsoft Office Suite applications required.
- Basic knowledge of project management techniques required.
- Broad variety of tasks and deadlines require an irregular work schedule.
- Travel required.
- Experience in hardware installation and diagnostics preferred.
- Working knowledge in a casino environment is preferred.
- Understanding of CET core marketing systems preferred.
- College degree or equivalent work experience required.
- At least three years’ experience in an IT role with 1+ years’ experience in implementation and testing required.
- Must be able to obtain a valid gaming license in regulated jurisdictions.
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