IT Support Engineer
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Job Description
IT Support Engineer providing remote support for diverse client environments. Gaining exposure to Microsoft, networking, and enterprise IT systems.
Responsibilities:
- Deliver hands-on support via phone or email, resolving issues across Microsoft platforms (Windows Server, 365, Office, Windows 10/11, Cloud) and troubleshooting server, network, and application environments, including systems from Cisco, Sophos, Fortinet, and more
- Work with ticketing platforms (ConnectWise, ServiceNow) to resolve end-user issues
- Assist with Azure, Intune, AVD, backups, and endpoint management
- Collaborate with senior U.S. engineers to escalate and learn advanced cases
- Champion new tech solutions to continuously improve client IT environments
- Manage and prioritize multiple projects in a deadline-driven environment
Requirements:
- Exceptional English skills — written and spoken. We prioritize this above deep technical expertise.
- 4+ years in IT support (MSP or enterprise IT strongly preferred)
- Experience with Windows 10/11, Microsoft 365, Azure, and remote support tools
- Familiarity with networking basics: DNS, DHCP, VPN, firewall troubleshooting
- Self-motivated, dependable, and documentation-driven
- Takes ownership, responds promptly, and communicates with clarity and honesty
- Nice-to-Have: Certifications (Microsoft, Cisco, Fortinet, etc.)
- Experience with backup tools like Veeam or Datto
- Exposure to Microsoft Server environments, SCCM, AVD, or cloud PaaS/IaaS
Benefits:
- Competitive pay , based on your experience and technical depth
- Signing Bonus (paid upon successful onboarding)
- Brand new WFH gear: Laptop, monitor, headset
- Mandatory government benefits + 13th month pay
- HMO (w/1 dependent)
- 15 days of PTO/year + Birthday Leave
- Paid certifications + hands-on training aligned to your career goals
- Year-end performance bonus
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