IT Systems Engineer
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Job Description
IT Systems Engineer tasked with maintaining and supporting Flock's IT infrastructure remotely. Responsibilities include system admin, troubleshooting, and driving IT projects from start to finish.
Responsibilities:
- Maintain, support, and enhance IT infrastructure.
- Focus on system administration, troubleshooting complex technical issues.
- Drive IT projects from start to finish.
- Assist in managing user accounts and permissions across Mac, Windows, and Linux environments.
- Maintain MDM baselines and patching across a multi-OS environment using tools.
- Resolve complex IT service tickets and provide high-level technical support to internal users.
- Contribute to building and iterating on AI agents and automation pipelines.
- Evaluate emerging AI tools, leading efforts to deploy solutions.
- Monitor system performance and identify issues proactively to ensure uninterrupted operations.
- Create and maintain clear runbooks and documentation for IT processes.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- 1-3 years of proven experience as an IT Systems Engineer, system administrator, or in a similar IT support role.
- Strong knowledge of MacOS, Windows, and Linux operating systems.
- Proficiency in scripting languages such as Python, Shell, PowerShell, or Bash to automate repetitive tasks.
- Familiarity with cloud platforms (AWS, Azure, or Google Cloud) and SaaS administration (Google Workspace, Slack, Atlassian).
- Experience with MDM systems (Kandji/Iru, Jamf, FleetDM, ScaleFusion, etc.) and an understanding of identity platforms like Okta.
- Hands-on experience evaluating, deploying, or building AI-integrated workflows—including familiarity with MCP servers, automation platforms (Workato, n8n), or LLM API integrations (OpenAI, Anthropic, Google Gemini).
- Ability to work strategically in a fast-paced hyper-growth environment under tight deadlines.
- Understanding of responsible AI practices, including data privacy considerations when using AI tools with sensitive company data.
- Strong verbal and written skills with a customer-centric mindset and a bias toward action.
Benefits:
- Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.
- Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
- Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
- Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
- Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
- Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
- Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
- ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion.
- WFH Stipend: $150 per month to cover the costs of working from home.
- Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
- Home Office Stipend: A one-time $750 to help you create your dream office.
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