IT Systems Implementation Engineer
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Job Description
IT Systems Implementation Engineer serving as technical delivery owner on integration and AI projects. Leading discovery sessions, managing implementation, and collaborating with Subscriber IT teams.
Responsibilities:
- Serve as the primary technical implementation contact for Subscriber IT teams across integration, analytics, and AI deployment engagements
- Lead technical discovery sessions to elicit, document, and validate integration and automation requirements
- Build trusted working relationships with Subscriber stakeholders ranging from IT managers and system administrators to enterprise architects
- Translate complex, ambiguous customer requirements into clear and actionable engineering specifications
- Own end-to-end delivery of systems integration projects including HR data synchronization, Single Sign-On (SSO/SAML/SCIM) implementations, application-specific data migrations, and API-driven record updates
- Design and document data mapping specifications, API integration flows, and system architecture diagrams
- Configure, test, and validate integrations in collaboration with Subscriber IT teams and internal Engineering
- Troubleshoot integration failures, data discrepancies, and connectivity issues across implementation phases
- Manage project scope, timelines, risks, and stakeholder communications across concurrent Subscriber engagements
- Partner with internal Engineering and Product teams to implement Agentic AI capabilities within subscriber instances
- Engage Subscriber IT teams to assess workflow automation opportunities and define requirements for AI agent implementations
- Maintain comprehensive project documentation including requirements specs, integration design documents, test plans, and go-live runbooks
- Provide structured feedback to Product and Engineering teams based on Subscriber implementation experiences
Requirements:
- 3–5 years of experience in a systems implementation, solutions engineering, IT integration, or technical consulting role
- Solid working knowledge of systems integration concepts, RESTful APIs, webhooks, and data workflow design
- Hands-on experience with one or more of the following: SSO/SAML/SCIM protocols, HRIS platform integrations (e.g., Workday, ADP, SAP SuccessFactors), ETL pipelines, or enterprise data migration projects
- Experience deploying or configuring AI-driven automation within enterprise SaaS platforms
- Demonstrated ability to lead technical conversations and communicate complex concepts clearly to both technical and non-technical audiences
- Proven ability to manage multiple concurrent customer-facing implementation projects with competing timelines
- Strong documentation skills—comfortable producing requirements specs, data maps, API specs, and integration design artifacts
- Proficiency with project tracking and collaboration tools such as Jira, Confluence, Asana, or equivalent
Benefits:
- annual bonus programs
- regular team-building events
- off-cycle reviews to recognize excellent performers
- engaging team activities including happy hours and exciting virtual events
- active encouragement to connect and build a strong, supportive rapport
- team member networks such as the Respect for Diversity Group and the Sustainability Group
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