Junior Applications Support Engineer
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Job Description
Jr. Applications Support Engineer at GDIT providing operational support for SaaS and on-prem business applications. Collaborating with teams to ensure system performance and user satisfaction.
Responsibilities:
- Provide Tier 1 and Tier 2 support for enterprise business applications (SaaS and on-prem)
- Investigate and resolve incidents, defects, and performance issues
- Support integrations, user access, and configuration changes
- Coordinate with vendors and cross-functional teams
- Monitor system availability and respond to alerts
- Maintain operations documentation and knowledge base articles
- Assist with testing, deployments, and release activities
- Critical problem solving and troubleshooting for application, integration and access issues.
- Deliver excellent customer service to business users
Requirements:
- Bachelor's degree or equivalent work experience and/or education or combination of experience and certifications
- 2+ years of experience in application support, production support, or systems support roles
- Hands-on experience supporting SaaS applications and on-premises enterprise business applications
- Strong troubleshooting skills across applications, infrastructure and cloud service layers
- Understanding of application architectures, including client/server and web-based systems
- Experience with Single Sign-On (SSO) technologies (e.g., Okta, Entra, etc.) and integrations
- Experience with application integrations including secure FTP and APIs
- Familiarity with SaaS platforms, cloud-hosted applications and native cloud services
- Strong understanding of incident, problem, and change management processes
- Ability to work with business users, vendors, and internal technical teams
- Strong documentation, communication, issue resolution and customer service skills
- Experience working in regulated or enterprise environments
- Strong organizational skills and attention to detail
- Strong written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders
- Ability to participate in on-call rotations and provide after-hours support when required.
- Preferred experience: ERP systems/integration platforms/scripting or automation; Understanding of DevOps or CI/CD processes; Familiarity with batch jobs, scheduled processes, and data feeds; Experience with ITSM ticketing systems (ServiceNow, Jira, etc.)
Benefits:
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work weeks where possible
- Variety of paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- GDIT Paid Family Leave program providing up to 160 hours of paid leave in rolling 12 month period
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance.
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