Technical Support Specialist
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Job Description
Technical Support Specialist at Ship.Cars providing support via phone, email, and chat for a logistics platform. Troubleshooting and assisting business clients with technical issues.
Responsibilities:
- Support customers via phone, email & chat
- Help users understand and get the most out of our platform
- Troubleshoot issues and find fast, effective solutions
- Work with business clients (including managers & executives)
- Promote smarter, automated ways of working
- Occasionally reach out to leads and present product benefits
- Handle complex support cases and work cross-functionally with product and engineering to drive solutions and improvements
Requirements:
- Speak & write English fluently
- Have 2+ years of call center/support experience
- Communicate clearly and confidently
- Are proactive, organized, and detail-oriented
- Enjoy solving problems and working with tech
- Can handle multiple tasks in a fast-paced environment
- Are open to working US shifts (CST)
Benefits:
- Health insurance
- Food vouchers & sports card (50% covered)
- 24+ days paid leave (growing annually)
- Training budget, seminars & team events
- Referral bonuses & team activities
- Modern office & supportive team environment
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