Junior Business Analyst
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Job Description
Junior Business Analyst collaborating with IT and Client Services to enhance system operations at Keller Postman.
Responsibilities:
- Collaborate with IT and Client Services teams to gather and document system enhancement requests.
- Assist in writing clear and concise business requirements and documenting them.
- Help analyze current business processes, identify areas for improvement, and translate business needs into action with support from our Strategic Operations Business Analyst.
- Support the creation and maintenance of Standard Operating Procedures (SOPs).
- Assist in generating and analyzing reports using Excel, Salesforce, and Sigma to support team goals.
- Participate in User Acceptance Testing (UAT) for new system features and enhancements.
- Process administrative work including running skip traces and sending SMS blasts.
- Help develop and update training materials and assist with user training when needed.
- Provide general project support, including maintaining project timelines and tracking progress, and perform other administrative and analytical tasks as assigned.
Requirements:
- Bachelor’s degree required.
- 1 year or more of experience in a business analysis, operations, or project coordination role is preferred.
- Basic understanding of documenting processes and using flowcharting tools (e.g., Lucidchart or similar).
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
- Exposure to Salesforce, Sigma, or similar reporting tools is a plus.
- Ability to stay organized and manage multiple tasks simultaneously.
- Strong analytical thinking and attention to detail.
- Clear written and verbal communication skills.
- Willingness to learn and contribute to a team-oriented environment.
Benefits:
- year-end discretionary bonus
- benefits
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