Quality Analyst, Genesys Cloud CX – Dynamics 365 Solutions
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Quality Analyst developing test strategies for Genesys Cloud CX and Dynamics 365 solutions. Conducting QA testing and supporting Agile methodologies in a contracted, remote role.
Responsibilities:
- Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions.
- Define functional, integration, system, regression, performance, and UAT testing approaches.
- Ensure traceability between business, user stories, and test cases.
- Participate in reviews and design walkthroughs to identify test scenarios early in the development lifecycle.
- Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives.
- Conduct functional and integration testing of MS Dynamics 365 features and Genesys CX (Call routing, IVR flows, etc.).
- Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues.
- Support root cause analysis and recommend process improvements to enhance software quality.
- Support business users during UAT planning and execution.
- Develop UAT scenarios and scripts.
- Track UAT completion and sign-off activities.
- Participate in performance, load, and scalability testing.
- Validate system response times and user experience.
Requirements:
- 5+ years of Quality Assurance and Software Testing experience.
- 2+ years working on Contact Center, CRM, or Customer Service platforms.
- Experience testing enterprise SaaS applications.
- Experience supporting Agile/Scrum delivery environments.
Similar Jobs
Program Management Analyst – Federal Health
Program Analyst supporting critical Department of Veterans Affairs program at rockITdata. Engage in program management, coordination, and governance for healthcare innovations.
Healthcare Claims Business Analyst – SME
Healthcare Claims Business Analyst serving as domain authority on healthcare claims operations for the Incedo platform. Collaborating with health plan clients and ensuring compliance with payer-side requirements.
ERP Business Analyst
ERP Business Analyst translating GWFG business processes into Canopy system rules for AspenView Technology Partners. Supporting configuration, validation, and collaboration with various engineering teams.
Quality Analyst – Genesys Cloud CX, Dynamics 365
Quality Analyst developing testing strategies for Genesys Cloud CX and Dynamics 365 solutions. Collaborating in Agile teams to ensure product quality and user satisfaction.
Business Analyst – Servicing Treasury
Servicing Treasury Business Analyst at Freedom Mortgage supporting operations by ensuring quality and compliance. Collaborating across teams to drive efficiency and improve processes with a focus on auditing and system enhancements.
Senior Analyst, Business Operations
Senior Analyst improving operational and financial performance in healthcare system across Massachusetts and Rhode Island. Collaborating with leaders to solve complex problems and drive measurable results.
Senior Business Credit Analyst
Senior Business Credit Analyst supporting the Business Banking team with complex credit submissions and financial analysis. Leading credit applications and lending solution structure for commercial relationships.
Senior Business Analyst – Digital Transformation
Senior Business Analyst focused on digital transformation for enterprise clients in the GCC. Join a multinational team on complex software projects with a minimum of 5-7 years of experience.
Business Analyst
Business Analyst supporting Texas Education Agency on the OnePlan project and Integrated Data Systems initiatives. Responsible for data inventory, quality assessment, and integration strategy design.
Business Analyst
Business Analyst focused on requirements gathering, data analysis, and reporting for GRC implementations. Bridging business and technical teams for compliance and fraud-risk management.
Business Analyst
M3 Business Analyst leading design and improvement of ERP processes at Victaulic. Collaborating with stakeholders and ensuring system enhancements for supply chain and logistics.
Business Analyst – Private Pension
Senior Business Analyst at Reply managing private pension system regulatory requirements and systems evolution projects. Handling business and technical specifications while ensuring regulatory compliance.
Principal Business Analyst – ENT International, OLM & RLM
Principal Business Analyst supporting ENT International organization in healthcare technology. Collaborating with marketing and finance teams, driving data-driven decisions, and supporting strategic initiatives.
Business and Financial Performance Analyst
Business and Financial Performance Analyst at Velera, overseeing financial management for Contact Center Services and driving performance improvements across operations.
Project Management Coordinator / Financial Analyst
Project Management Coordinator providing administrative support in project management. Engaging with finance, documentation, and contract administration processes at Turner & Townsend.
Business Services Analyst – Analyste, relations avec les partenaires
Business Services Analyst at CaRMS building and maintaining relationships with partner organizations. Facilitating market intelligence collection and product discovery insights in a remote-first environment.
Business Analyst
Senior Business Analyst working on data, analytics, and AI solutions for clients. Collaborating with stakeholders to define business requirements and improve data quality in a consulting environment.
Analista de Gestão de Pessoas – Pleno
Analyst leading end-to-end recruitment processes for Technology roles including Architecture and AI in Brazil. Seeking candidates with strong Tech recruitment experience and knowledge of tools.
Solutions Analyst
Solutions Analyst supporting the go-to-market teams at Introhive through CRM and AI technical knowledge. Collaborating with various teams to enhance customer experience and deliver proposals.
Senior Director Analyst – CFO Frontier Insights
Senior Director Analyst creating insights for CFOs in European organizations. Engaging clients through research and thought leadership to drive strategic finance initiatives.