Junior PSP Support Agent
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Job Description
PSP Support Agent maintaining payment systems for SOFTSWISS, a gaming technology company. Processing support requests, monitoring transactions, analyzing incidents, and coordinating with internal teams.
Responsibilities:
- Process customer and payment system requests via the Jira helpdesk and email
- Monitor and maintain the stability of payment systems
- Work directly with payment systems
- Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports
- Collaborate with internal teams including 2nd Line Support, Finance, Account Managers, and B2C
- Work on a 2/2 shift schedule with 12-hour shifts, including 2–4 night shifts per month
Requirements:
- Higher or incomplete higher education, preferably with a technical background
- English proficiency at B2 level or higher
- Russian proficiency at C1 level or higher
- Experience working with payment systems is preferred
- Hands-on experience providing support via a helpdesk system is desirable
- Background in technical support (1st or 2nd line) will be an advantage
- Basic knowledge of web architecture will be a plus
Benefits:
- Full-time remote work opportunities and flexible working hours
- Private insurance
- Additional 1 Day Off per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with a native speaker
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
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