Kundenbetreuer, Buchhaltung – Steuerfachangestellte:r, Fachwirt:in
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Job Description
Join BuchhaltungsButler as a Customer Support representative with a focus on Accounting. Handle demo calls and support tickets while working remotely.
Responsibilities:
- Durchführung von Demo-Calls, aktives Zuhören und Verständnis der Kundenbedürfnisse
- Eigenverantwortliche Bearbeitung von Support-Tickets und schnelle, kundenorientierte Lösungen finden
- Enge Zusammenarbeit mit dem Onboarding- & Automation-Team zur Sicherstellung der Kundenzufriedenheit
- Eigenständige Erstellung von Content wie Blogartikeln, Templates oder Hilfeseiten; aktive Unterstützung der KI- & Content-Strategie
Requirements:
- Erfahrung im Bereich Finanzbuchhaltung oder ein gutes Verständnis für steuernahe Prozesse
- Erfahrung im direkten Kundenkontakt, idealerweise im SaaS-Umfeld
- Ausgeprägtes Gespür für Kundenbedürfnisse
- Fähigkeit, realistische Ziele und KPIs zu definieren, zu verfolgen und zu erreichen
- Sichere Kommunikation auf Deutsch und Englisch, schriftlich wie mündlich
- Umgang mit gängigen Tools wie Zendesk, Confluence, Slack, Google Workspace oder ähnlichen Systemen
Benefits:
- Die Möglichkeit, in einem dynamischen Startup eigenständig Projekte voranzutreiben und echten Mehrwert für unsere Kund:innen zu schaffen
- Regelmäßige Entwicklungsgespräche und jährliches Fortbildungsbudget
- Eine offene Unternehmenskultur mit flachen Hierarchien, No-Dresscode, Team Dinners, Sportangeboten, After-Work-Drinks und regelmäßigen Company Offsites
- Remote first oder in unserem Büro direkt am Ostbahnhof – mit Balkon und Blick auf die Spree
- Familienfreundlichkeit durch Flexibilität bei der Organisation Deiner Arbeitszeiten und Arbeitsorte
- Ein attraktives Vergütungspaket und 30 Tage Urlaub
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