Lead Accountant – Order to Cash
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Job Description
Lead Accountant connecting Finance and AR Operations at New Relic, an observability platform. Driving global Order-to-Cash automation, reporting, governance, and month-end close acceleration.
Responsibilities:
- Serve as the operational bridge between financial strategy and global execution
- Liaise between Revenue/Finance leadership and the Accounts Receivable Operations team
- Drive month-end close acceleration and establish governance across global workflows and projects
- Coordinate end-to-end Order-to-Cash transformation using AI automation, predictive risk engines, and standardized operations
- Standardize and accelerate project timelines and coordinate cross-functional teams through project completion
- Document and maintain formal Standard Operating Procedures for AR workflows
- Design human-in-the-loop validation steps to safeguard financial controls
- Lead implementation of agentic and non-agentic automation
- Partner with technical teams to deploy the Predictive Account Risk Engine
- Use billing and consumption telemetry to prioritize collections outreach
- Leverage Intelligent Document Processing and automated exception-handling tools to streamline repetitive tasks
- Translate AR aging, Collections Efficiency Index, and Days Sales Outstanding metrics into liquidity forecasts and risk assessments
- Serve as the real-time liaison between Revenue/Finance leadership and AR Operations to align data points
Requirements:
- 5+ years of progressive OTC/AR/FP&A experience in SaaS or technology sectors
- Hands-on proficiency in NetSuite, BillingPlatform, Zuora, and HighRadius
- Proven track record of coordinating cross-regional teams
- Experience analyzing complex financial data and building structured variance reports
- Strong cross-functional collaboration skills across Finance, Sales, and Legal
- Experience leading teams through process changes in SOX-compliant environments
- Visa sponsorship is not available for this position
- All hired persons must verify identity and eligibility to work and complete employment eligibility verification
- Criminal background check required to join New Relic
- Candidates may be required to pass an export compliance assessment as a condition of employment in relevant roles
Benefits:
- Corporate bonus plan
- Healthcare benefits
- Dental benefits
- Vision benefits
- Parental leave and planning
- Mental health benefits
- 401(k) plan and match
- Flex time-off
- 11 paid holidays
- Volunteer time-off
- Flexible workforce model, including fully office-based, fully remote, or hybrid workplaces
- Reasonable accommodation for the application or recruiting process
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