Customer Accountant I
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Job Description
Customer Accountant reconciling vendor accounts, billing, and nationwide collection programs for Verra Mobility’s mobility technology services. Supporting implementation, escalations, quality assurance, and client banking operations.
Responsibilities:
- Assist in daily implementation activities, including meetings, vendor interactions, and reporting.
- Troubleshoot and resolve issues arising during implementation.
- Maintain positive vendor relationships by delivering exceptional customer service.
- Oversee quality assurance for team tasks, including chargeback and return check efforts.
- Coordinate with collection vendors regarding errors or identified issues.
- Address service issues and collaborate with departments to resolve operational challenges.
- Identify situations impacting customers and implement timely customer-service solutions.
- Reconcile vendor accounts and statements to ensure accurate billing.
- Conduct daily and monthly reconciliations of nationwide collection programs.
- Manage daily collection escalations from collection partners.
- Match reports and resolve daily discrepancies related to collections and occasionally chargebacks.
- Serve as a Subject Matter Expert supporting the Client Banking Manager.
- Adhere to SOX controls, company policies, and procedures.
- Perform additional duties as required.
Requirements:
- A minimum of 3 years of experience in accounting or accounts payable.
- At least 3 years of experience in implementation and collections.
- A Bachelor’s degree in Accounting, Finance, or a related field is preferred, or equivalent experience.
- Proficient in software applications, particularly MS Word and Excel; advanced Excel skills are a plus.
- Strong sense of urgency and personal initiative in customer service and problem resolution.
- Meticulous attention to detail in composing, typing, and proofreading materials.
- Ability to establish priorities and meet deadlines.
- Professionalism, follow-through, and high ethical standards.
- Ability to maintain strict confidentiality regarding company, employee, and customer matters.
- Ability to work effectively in a team environment and collaborate across business areas.
- Strong time management skills.
- Knowledge of money movement domains including ACH, Fedwire, CHIPS, RTP, SWIFT, and Zelle.
- Ability to provide clients with relevant information and data.
- Ability to maintain composure in challenging situations and escalate issues to management when necessary.
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