Lead Client Director
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Job Description
Lead Client Director growing ServiceNow's enterprise accounts and multi-million-dollar software sales. Managing executive relationships and virtual teams delivering AI-powered workflow solutions.
Responsibilities:
- Produce new business with a defined set of ServiceNow's largest existing accounts
- Oversee executive relationship management for assigned accounts
- Lead virtual teams including Solution Sales, Solution Consulting, Support, and Professional Services
- Provide strategic leadership and partnership to clients as the relationship manager between customers and ServiceNow
- Develop ServiceNow solutions based on each customer's strategic outcomes
- Oversee growth of global accounts, including development and deployment of worldwide resources
- Build trust and deep multi-tiered relationships from project/IT teams to CxO level
- Develop a clear roadmap and build capabilities across clients and ServiceNow teams to promote an outstanding customer experience
- Achieve financial targets for assigned clients, including licenses, renewals, and professional services
Requirements:
- Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving
- 10+ years of experience in client management, aligning account strategies to revenue opportunities
- 5+ years of experience as a Client Director or equivalent role
- Validated multi-million-dollar sales solutions experience
- Executive-level relationship management experience
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management within software or IT sales organizations
- Experience exceeding sales targets
- Experience leading a virtual or matrixed team
- Understanding of broad, macro-level business IT needs for a prospective client
- Willingness to travel up to 50%, depending on geography/region
- Must live in Bentonville or a surrounding suburb
Benefits:
- Remote work persona
- Flexible distributed work approach
- Reasonable accommodation support during the application process
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