Lead Consultant SAP CRM & C4C
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Job Description
Join Mollica IT as a SAP CRM/C4C Lead Consultant, managing functional leadership for SAP modules across Brazil. Collaborate with clients to enhance customer experience through integrated solutions.
Responsibilities:
- Act as lead consultant for the SAP CRM and SAP C4C modules;
- Support SAP users in an AMS support environment;
- Participate in the implementation, maintenance and improvement of SAP CRM and SAP C4C modules;
- Manage priorities, deadlines and deliverables;
- Define the solution strategy;
- Serve as the client's focal point;
- Ensure integration between modules and processes;
- Mitigate risks and resolve conflicts;
- Monitor project metrics and status;
- Support business and technical decision-making;
- Work on integrations with SAP S/4HANA, SAP ECC and SAP CPI;
- Recommend process improvements;
- Design end-to-end solutions for the SAP CRM and SAP C4C modules;
- Define functional architecture and best practices;
- Interact with business areas to gather requirements;
- Document processes and implemented solutions;
- Resolve complex problems and unstructured scenarios;
- Other related duties.
Requirements:
- Strong experience working with SAP CRM and C4C;
- Experience in AMS support;
- Knowledge of SAP Solution Manager (SolMan);
- Knowledge of ABAP for reading and creating functional specifications;
- Ability to be flexible and lead a team in a problem-solving environment;
- Excellent communication (written and verbal) and interpersonal skills;
- Excellent organizational, multitasking and time-management skills;
- Excellent negotiation skills;
- Strong autonomy in decision-making;
- Mandatory: SAP certification;
- Mandatory: Bachelor's degree completed in IT.
Benefits:
- Health insurance for employees and dependents with national coverage through Bradesco or Unimed;
- Dental insurance with national coverage;
- Meal voucher or food voucher (employee's choice);
- Childcare assistance;
- Life insurance for employees and dependents;
- Gympass for employees and dependents;
- EAP (Employee Assistance Program) offering: Financial Assistance, Legal Assistance, Social Assistance, and Psychological Assistance (24/7);
- Discounts and special rates at universities (Mackenzie, SENAC, FIA, FIAP and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);
- Discounts on fee packages and special banking rates with Itaú and Bradesco;
- Option for payroll-deducted loans, with repayment directly deducted from the employee's salary;
- Reimbursement program for certain external certifications;
- Training: TCS provides a training and development platform with remote and in-person courses in soft skills, technologies and domains across more than 15,000 topics;
- Length-of-service awards: TCS recognizes employees for commitment and loyalty at 3, 5 and 10 years and every 5 years thereafter;
- Employee referral bonus for successful hires;
- TCS Fit4Life - program to encourage physical activity with scheduled online functional training;
- International experience: depending on your skills and business needs, you may be eligible to apply for positions abroad (within and outside Latin America);
- And others.
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