Lead Customer Success Manager – CCaaS
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Job Description
Lead Customer Success Manager enhancing customer experiences at Sprinklr. Engaging across stakeholders to ensure product adoption and organizational impact.
Responsibilities:
- Customer relationship accountability and proactive communication
- Cultivate relationships with key stakeholders across customer organizations
- Build customer champions and advocates to ensure clients understand value and ROI from Sprinklr
- Oversee customer adoption journey to achieve successful outcomes
- Conduct regular customer cadences to align on value realization and provide thought leadership
Requirements:
- Minimum of 6 years' experience in Customer Success, Technical Account Management, Technology Consulting or Technology Solutions Development
- Ability to analyze customer’s usage data, KPIs and health indicators to identify opportunities for improvement and translate into actionable recommendations
- Bachelor’s degree from an accredited college or university, or relevant experience
- Project Management Professional certification (PMP, PMI-PMP, LSS) a plus
Benefits:
- Health insurance including medical, dental, vision, and prescription drug coverage
- 401k plan with 100% vested company contributions
- Flexible paid time off
- Generous caregiver and parental leaves
- Life and disability insurance
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