Customer Success Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Specialist driving adoption, retention, and expansion for Teletrac Navman’s cloud-based connected mobility solutions. Managing customer relationships, renewals, health, and revenue growth.
Responsibilities:
- Own and manage an assigned book of business, segment, or territory as the primary customer contact
- Build trusted relationships through proactive engagement aligned with customer goals and outcomes
- Drive product adoption and measurable ROI to maximize customer value, retention, and long-term success
- Manage renewals and retention activities while identifying and mitigating churn risk
- Identify and execute upsell, cross-sell, and pricing-alignment opportunities with Sales
- Manage Customer Health using the company methodology and execute success and action plans
- Coordinate resolution of customer inquiries, escalations, and administrative requests
- Advocate for customers by collaborating with Support, Services, Finance, Product, and Sales
- Lead and participate in customer success initiatives, including success plans, business reviews, VoC, and engagement initiatives
- Achieve targets related to churn, net revenue growth, ARR, adoption, and customer health
- Contribute to continuous improvement, learning, and operational excellence
Requirements:
- Preferred degree in administration, systems, or accounting fields
- 3+ years’ experience in B2B Customer Account Management, Customer Success-Sales, or Project Management
- Experience in a SaaS background
- Experience using SAP, Salesforce, and ChurnZero
- Experience building and growing long-term customer relationships
- Experience in account revenue growth
- Excellent verbal and written communication skills
- Strong time management skills
- High level of attention to detail
- Methodical and disciplined approach to problem solving
Benefits:
- Medical, dental, vision, disability and life insurance
- Family planning programs through Maven Clinic
- Diabetes management support through Livongo
- Women's health coverage
- Adult and elder care support
- Paid parental leave
- 401(k) plan with matching company contributions
- Paid time off up to 120 hours
- 13 paid holidays, including 3 floating holidays, per year
- Paid sick leave
- Personal growth and continuous learning opportunities
- Work-life balance
- Inclusive and collaborative work environment
Similar Jobs
Customer Success Specialist
Customer Success Specialist driving adoption, retention, and revenue growth for Teletrac Navman’s connected mobility platform. Managing customer relationships, renewals, health, and expansion opportunities.
Customer Success Manager
Customer Success Manager supporting DTC ecommerce brands through onboarding, performance analytics, and account health. Translating customer insights into product improvements while partnering with sales and engineering.
Client Success Associate
Client Success Associate managing parent relationships and advising students for Prepory, a college admissions counseling company. Supporting enrollments, coaches, essays, deadlines, and balanced college lists.
Customer Success Manager
Customer Success Manager driving onboarding, renewals, and growth for Kodex’s secure government data-request platform. Building scalable Customer Success processes for high-impact clients.
Customer Success Manager
Customer Success Manager guiding retailers’ subscription programs, from strategy through optimization. Building client relationships and driving recurring revenue with Ordergroove’s commerce platform.
Client Success Specialist
Client Success Specialist supporting consumers using Credible’s financial product marketplace. Handling high-volume phone, chat, and email inquiries across loans, mortgages, credit cards, and insurance.
Customer Success Executive – DE
Customer Success Executive managing strategic enterprise relationships across DACH, France, and South markets. Driving adoption, ROI, retention, and expansion for Creatio’s AI CRM platform.
Customer Success Manager – Defence
Customer Success Manager expanding Esri UK's ArcGIS adoption across Defence organisations. Managing strategic accounts, customer success plans and GIS growth opportunities across the UK.
Principal Customer Success Manager
Principal Customer Success Manager driving strategic enterprise customer value, retention, and expansion at Fenix24, a cyber disaster recovery company. Managing complex accounts, executive relationships, escalations, and cybersecurity outcomes.
Merchant Success Manager, Mid-Market
Mid-Market Merchant Success Manager helping brands using Loop’s commerce operations platform realize value. Driving renewals, retention, product adoption, and expansion across a merchant portfolio.
Merchant Success Manager – Enterprise
Enterprise Merchant Success Manager advising complex merchants for Loop, an ecommerce returns platform. Driving renewals, expansion, adoption, and cross-functional outcomes.
Customer Engagement Representative
Customer Engagement Representative supporting Cencora’s U.S. animal-health distribution services. Handling account orders, customer service, proactive sales calls, and territory support remotely in Texas.
Customer Success Manager
Customer Success Manager building relationships and driving retention for Highland Electric Fleets’ electric fleet solutions. Guiding school districts and fleet operators through onboarding, training, and issue resolution.
Customer Success Management Leader – Smart Services
Customer success leader converting Trane Cloud trials into HVAC SaaS subscriptions and service revenue. Building teams and scalable engagement models for Trane Technologies’ connected climate solutions.
Customer Success Manager
Customer Success Manager growing enterprise adoption of Synera’s AI engineering platform in Germany. Leading rollouts, executive reviews, workshops, and strategic account growth.
Pipeline CSM, Immunology
Pipeline Clinical Science Manager advancing AbbVie’s immunology medicines through clinical research. Supporting investigators, clinical trials, scientific exchange, and pipeline strategy in South Korea.
Zoho CRM Specialist
Zoho CRM specialist rebuilding routing, automation, integrations and reporting. Supporting StorSuite’s vertically integrated self-storage services business through a defined offshore contract engagement.
Director of Customer Success
Director of Technical Customer Success leading IONIX’s US Customer Success team and strategic enterprise accounts. Driving cybersecurity platform adoption, measurable security outcomes, escalations, and scalable customer operations.
Customer Success Management Leader – Smart Services
Customer success leader building Trane Cloud’s HVAC trial-to-subscription model. Leading teams, onboarding, engagement, and service-growth conversion across North America.
Senior Customer Success Manager - Dental
Senior Customer Success Manager helping healthcare organizations maximize athenahealth’s healthcare IT solutions. Driving adoption, retention, growth, and measurable customer outcomes across dental accounts.