Italian-Speaking Technical Support, Sales Advisor
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Job Description
Italian-speaking advisor supporting telecommunications customers remotely from Portugal. Troubleshooting technical issues, handling enquiries and selling relevant services or upgrades.
Responsibilities:
- Support Italian-speaking customers by phone, email and chat
- Investigate technical issues affecting telecommunications services and guide customers through troubleshooting
- Explain technical solutions clearly according to each customer’s understanding
- Confirm issue resolution and escalate complex cases to appropriate technical teams
- Handle account, billing, subscription and service-related enquiries
- Deliver a sales pitch after each resolved case and recommend relevant services or upgrades
- Explain product benefits, handle objections and work toward closing sales
- Maintain accurate records of customer interactions, troubleshooting actions and outcomes
- Work toward sales, service quality and customer satisfaction targets
Requirements:
- Italian and English at C2 level
- Previous sales experience — mandatory
- Experience in technical support or a contact centre is an advantage
- Interest in telecommunications and a practical approach to troubleshooting
- Strong communication, listening and persuasive skills
- Patience and confidence explaining technical steps
- Comfortable using digital tools and learning new systems
- Ability to balance customer needs with commercial objectives
- Availability to work remotely from mainland Portugal on rotating shifts
Benefits:
- €250 language allowance per month
- €110 attendance allowance per month
- €60 flex work allowance per month
- Performance bonus of up to €360 per month
- Meal allowance of €10.20 per working day
- Private health insurance
- Ongoing training, coaching and professional development
- Career development and internal progression opportunities
- 100% remote work within mainland Portugal
- Paid training and full onboarding
- International, multicultural working environment
- Permanent contract after six months
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