French-Speaking Technical Support, Sales Advisor
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Job Description
French-speaking technical support and sales advisor for a telecommunications project in Portugal. Resolving customer issues remotely while selling relevant services and upgrades.
Responsibilities:
- Support French-speaking customers by phone, email and chat
- Investigate technical issues affecting telecommunications services and guide customers through troubleshooting steps
- Explain technical solutions clearly, adapting guidance to each customer’s level of understanding
- Confirm issue resolution and escalate complex cases to appropriate technical teams
- Handle account, billing, subscription and service-related enquiries
- Deliver a sales pitch after each resolved case
- Recommend relevant additional services or upgrades
- Explain product benefits, handle objections and work towards closing sales
- Accurately record customer interactions, troubleshooting actions and outcomes
- Meet sales, service quality and customer satisfaction objectives
Requirements:
- French and English at C2 level
- Previous sales experience—mandatory
- Experience in technical support or a contact centre is an advantage
- Interest in telecommunications and a practical approach to troubleshooting
- Strong communication, listening and persuasive skills
- Patience and confidence explaining technical steps
- Comfort using digital tools and learning new systems
- Ability to balance customer care with commercial objectives
- Availability to work remotely from mainland Portugal on rotating shifts
- Rotating eight-hour shifts between 07:00 and 21:00, Monday to Sunday
Benefits:
- €250 language allowance per month
- €110 attendance allowance per month
- €60 flex work allowance per month
- Performance bonus of up to €360 per month
- Meal allowance of €10.20 per working day
- Private health insurance
- Ongoing training, coaching and professional development
- Career development and internal progression opportunities
- International, multicultural working environment
- Paid training and full onboarding
- Permanent contract after six months
- Remote work from mainland Portugal
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