Legal Case Manager – Lemon Law
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Job Description
Legal Case Manager at Ovation Law Firm coordinating client cases and ensuring exceptional service. Requires strong communication skills and legal case management experience with focus on Lemon Law.
Responsibilities:
- Act as the primary point of contact for clients, providing professional and timely updates through phone and email.
- Guide clients through each stage of their case, explaining processes clearly and maintaining strong communication.
- Conduct case reviews to ensure eligibility and confirm that all necessary information and documentation have been obtained.
- Organize and maintain case files, ensuring that all client information and legal documents are accurate, complete, and up-to-date.
- Coordinate appointments, legal deadlines, and follow-ups to move cases forward efficiently.
- Draft, prepare, and assist in filing legal documents to support attorneys and streamline case handling.
- Deliver exceptional customer service by building trust, addressing concerns, and maintaining client satisfaction throughout the legal process.
Requirements:
- Strong English communication skills (C1 level), both verbal and written.
- Must be bilingual — fluent in both English and Spanish.
- At least 2 years of customer service experience, demonstrating excellent listening, empathy, and problem-solving abilities.
- Previous experience as an Case Manager or similar role in a U.S. law Firm or U.S company.
- Previous experience specifically in Lemon Law or related legal case management is a huge plus.
- Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
- Experience with Hubspot and/or Filevine is a huge plus.
- Excellent attention to detail and ability to handle multiple priorities simultaneously.
- Ability to work independently from a home office, with a stable and fast internet connection and a quiet, professional environment.
- Legal industry experience is preferred but not mandatory.
- Must have a laptop or desktop computer with the following minimum specifications: 8GB RAM, Core i5 processor or higher.
- Additionally, an internet speed of at least 10 Mbps is required.
- Amenable to work during U.S. business hours.
Benefits:
- Paid time off
- Performance-based bonuses
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