Legal Intake Specialist – Lemon Law

Posted 94ds ago

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Job Description

Legal Intake Specialist at Ovation Law Firm handling client intake and documentation for Lemon Law cases. Ensuring excellent first client experiences and managing case documentation remotely.

Responsibilities:

  • Serve as the initial connection between our firm and prospective clients.
  • Assist potential clients through the intake journey.
  • Perform preliminary evaluations of potential clients to determine case eligibility.
  • Collect, organize, and manage necessary case documentation.
  • Maintain consistent follow-up to build strong client relationships.
  • Uphold a high standard of customer service to establish trust.

Requirements:

  • Strong English communication skills (C1 level), both verbal and written.
  • Must be bilingual — fluent in both English and Spanish.
  • At least 2 years of customer service experience.
  • Prior experience in sales or any client-facing role is required.
  • Previous experience specifically in Lemon Law intake or related legal case management is a huge plus.
  • Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
  • Experience with Hubspot is a huge plus.
  • Must have a laptop or desktop computer with specific minimum specifications.
  • Ability to work independently from a home office.

Benefits:

  • Paid time off
  • Performance-based bonuses
  • Work from anywhere