Legal Receptionist
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Job Description
Legal Receptionist serving as first point of contact for clients at Ovation Law Firm. Managing incoming communications, scheduling, and front-office support in a fully remote setup.
Responsibilities:
- Answer and manage incoming calls using the firm’s virtual phone system in a professional and courteous manner
- Serve as the first point of contact for clients and prospective clients, ensuring a positive and empathetic experience
- Screen, route, and prioritize calls, messages, and inquiries to the appropriate departments or team members
- Schedule, confirm, and manage client consultations and appointments
- Collect and accurately document basic client information during intake calls (no legal advice)
- Maintain accurate call logs, messages, and client records in the firm’s CRM and case management systems
- Monitor voicemail and email inboxes and respond or escalate as appropriate
- Support administrative and operational tasks related to front-office and intake functions
- Uphold client confidentiality and comply with legal and ethical standards
- Ensure professionalism, consistency, and quality in all client communications
Requirements:
- Strong English communication skills (C1 level), both verbal and written
- At least 1–2 years of experience in a receptionist, administrative assistant, call center, or customer service role
- At least 1–2 years of experience operating cloud-based business phone systems such as RingCentral, Dialpad, or comparable platforms
- Excellent phone etiquette and interpersonal communication skills
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities in a fast-paced, remote environment
- Proficiency with computers and common office tools (email, calendars, basic data entry)
- Reliable internet connection and a quiet, professional workspace
- Availability to work during U.S. business hours (PST)
- Willingness to use time-tracking software
Benefits:
- 6 paid time-off (PTO) days per year
- 100% remote work environment
- Opportunity to work closely with leadership and legal professionals in a growing, modern law firm
- Long-term growth and stability in a high-impact operational role
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