Licensed Clinical Social Worker, Care Advocate
Posted 5hrs ago
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Job Description
LCSW Care Advocate supporting Carewell members with psychosocial assessments, benefits navigation, and caregiver support. Delivering remote advocacy and care coordination by phone and video.
Responsibilities:
- Complete psychosocial and social determinants of health assessments covering housing, food security, finances, transportation, safety, caregiver strain, and social isolation
- Build member-centered plans with clear, realistic goals and update them as circumstances change
- Screen for depression, anxiety, cognitive concerns, and safety risks using standardized tools
- Help members apply for and access Medicaid, Medicare Savings Programs, SNAP, and utility or housing assistance
- Connect members to community resources, including Area Agencies on Aging, meal programs, transportation, and in-home support
- Follow up to confirm connections were made and resources are working
- Provide brief, solution-focused support within scope and coordinate referrals to behavioral health providers when ongoing care is needed
- Support family caregivers with education, planning, and connections to respite and support resources
- Identify crisis situations and follow escalation protocols immediately, including same-day routing of safety concerns
- Document every member interaction accurately within agreed timeframes
- Follow consent, HIPAA privacy, and mandated reporting requirements
- Drive member resource and benefit connections and member/caregiver-reported experience
- Maintain complete, accurate, and timely documentation and escalate safety and crisis concerns the same day
- Conduct all member interactions by phone or video; ongoing psychotherapy is not included
Requirements:
- Active, unrestricted LCSW license in at least one U.S. state
- Master of Social Work (MSW) from a CSWE-accredited program
- Located in the United States
- 2+ years of post-master's experience in medical, community, geriatric, or healthcare social work
- Strong working knowledge of public benefits and community resources
- Demonstrated ability to build trust with older adults and caregivers
- Comfortable with care management platforms and phone/video communication tools
- Self-directed ability to manage your own member load and schedule independently
- Own reliable computer, high-speed internet, and a private, HIPAA-appropriate workspace
- Experience with Medicare, dual-eligible, or older adult populations (nice to have)
- Hospice, palliative care, dementia, or caregiver support experience (nice to have)
- Licensure in multiple states (nice to have)
- Bilingual skills, with Spanish preferred (nice to have)
Benefits:
- Competitive compensation
- The ability to work 100% remotely
- Set your own schedule, part-time to full-time
- Flexible, self-directed work
- 1099 contract engagement
- Own schedule and work volume
- Meaningful, mission-driven work with visible impact on members and families
- Close partnership with nurses, clinicians, and a care navigation team











