Local Marketing Coordinator
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Job Description
Local Marketing Coordinator supporting franchisees with education and follow-up on LOCALACT usage. Engaging with Local Marketing Managers and franchisees to improve marketing performance via phone support.
Responsibilities:
- Support Local Marketing Managers by assisting franchisees with LOCALACT questions, follow ups, and education.
- Participate in scheduled calls and outreach focused on explaining performance results and next steps already defined by the Manager.
- Help franchisees understand LOCALACT dashboards, reports, and basic paid and organic performance metrics.
- Reinforce campaign updates, recommendations, and action items provided by the Local Marketing Manager.
- Support onboarding, enrollment, walkthroughs, and ongoing platform education for LOCALACT users.
- Answer common questions related to performance data, reports, budgets, and platform functionality.
- Monitor conversations for confusion, friction, or unresolved issues and flag them for the Manager.
- Escalate complex, sensitive, or high-risk situations to the Local Marketing Manager or Client Services Manager.
- Create, update, and manage Zendesk tickets related to advisor interactions and follow ups.
- Document conversations, questions, and outcomes to ensure continuity across teams.
- Provide overflow call coverage when Local Marketing Managers reach capacity.
- Follow established playbooks, processes, and service standards to ensure consistent support.
- Contribute feedback to improve advisor resources, FAQs, and training materials.
Requirements:
- 1-3 years of experience in customer support, client services, marketing support, or a related role
- Comfort explaining basic performance data and marketing concepts in clear, simple language
- Functional understanding of local marketing and digital performance metrics
- Strong listening skills and attention to detail
- Ability to follow direction, reinforce recommendations, and stay within defined role boundaries
- Comfort working in a phone heavy, fast paced environment with changing priorities
- Strong documentation habits and reliability in follow through
- Professional, calm communication style
Benefits:
- medical
- dental
- vision
- a matching 401(k)
- wellbeing stipends
- remote work support
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