Logistics Performance Director
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Job Description
Logistics Performance Director role at BlueGrace focusing on managing logistics customer accounts. Collaborating with operations to optimize performance and resolve issues.
Responsibilities:
- Daily/Weekly communication between the Customer and BG internal managed logistics representatives as it relates to the operations of the customer
- Utilize necessary technology to review data and ensure BG is meeting the customers’ expectations on performance and financial metrics
- Identify logistics trends and work with the customer and managed logistics team to mitigate any risks and act on opportunities for improvement
- Manage any immediate systemic issues such as systemic service failures, critical delays, billing issues, and any other systemic concerns affecting the stability and health of the customer account
- Communicate with each client weekly at a minimum to ensure we always have a true pulse of the accounts
- Oversee account-specific projects
- Drive the strategic direction of each account
- Calculating the ROI and impact for projects and communicating value provided.
- Work with the Operations Manager to perform root cause analysis for any repetitive issues or concerns pertaining to accounts.
- Document the issues, develop project corrective action, and lead the project to successful solution, meeting or exceeding the customer’s expectations.
- Escalation of client critical issues to upper management and follow up with solutions
- Communicate with internal BlueGrace departments to keep the clients internal account functioning efficiently and effectively
Requirements:
- Bachelor's degree in supply chain field or equivalent combination of education and experience.
- 7-10 or more years of experience in operational warehouse, freight/transportation purchasing role.
- Experience working with big box retail company’s a plus
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to analyze all aspects of transportation data to report out clear and meaningful metrics.
- Ability to problem solve and come up with creative solutions to meet customer needs
- Experience working in TMS systems required
- Experience working with Microsoft Suite required
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