Loyalty Experience Manager
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Job Description
Loyalty Experience Manager offering premium experience for loyal players. Anticipating needs and ensuring valued users feel recognized and rewarded.
Responsibilities:
- Act as the primary advocate and concierge for a portfolio of top-tier players.
- Conduct outbound calls to check in with players, offer reassurance, and gather feedback.
- Act as the subject matter expert for all player inquiries regarding rewards, loyalty programs, and account benefits.
- Monitor and facilitate withdrawal requests for your players.
- Use your knowledge of player preferences to create and deliver unique, tailored rewards and incentives.
- Collaborate with internal teams to ensure your players' feedback is heard and that their specific needs are met.
Requirements:
- Fluent in English who can communicate with confidence and empathy over the phone and via written channels.
- You take pride in owning a problem from start to finish.
- You enjoy going the extra mile to turn a standard interaction into a memorable experience.
- Ability to make informed decisions regarding custom rewards and player requests within company guidelines.
- Capable of managing multiple player accounts and requests simultaneously without losing focus on detail or quality.
Benefits:
- competitive incentives
- team trips to gaming expos
- autonomy to work in ways that suit you while meeting ambitious goals
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