LTL Invoice Resolution Specialist
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Job Description
LTL Invoice Resolution Specialist resolving carrier billing discrepancies for ATG, a third-party logistics provider. Auditing charges, managing disputes, and improving freight billing accuracy.
Responsibilities:
- Review LTL carrier invoices and identify discrepancies between quoted, contracted, and billed charges
- Research and resolve billing exceptions including reweighs, reclasses, accessorials, duplicate charges, minimum charges, and other carrier adjustments
- Validate carrier charges against pricing agreements, tariffs, shipment documentation, dimensions, weights, freight class, and applicable rules
- Submit and manage carrier billing disputes through resolution, including supporting documentation, follow-up, escalation, and credit verification
- Communicate directly with LTL carriers to challenge unsupported charges and obtain corrections, credits, or additional documentation
- Partner with ATG agents, operations, pricing, billing, claims, and accounting teams to resolve invoice issues efficiently and accurately
- Research shipment history, bills of lading, proofs of delivery, inspection reports, carrier notes, and other documentation needed to support dispute resolution
- Track open disputes and aging items, maintain clear notes, and proactively follow up until each issue reaches final resolution
- Help ensure customer billing remains accurate by identifying carrier-side errors before they impact customers whenever possible
- Identify recurring billing trends, carrier behavior, or process gaps and escalate opportunities for broader corrective action
- Maintain organized records of disputes, credits, approvals, and supporting documentation within ATG systems
- Provide clear, timely updates to internal stakeholders regarding the status, financial impact, and resolution of invoice discrepancies
- Support special projects, audits, and process improvements related to LTL billing accuracy and invoice resolution
Requirements:
- Transportation, logistics, billing, accounts payable, accounts receivable, or invoice-resolution experience required
- Strong attention to detail and a high degree of accuracy when reviewing rates, charges, and shipment documentation
- Strong analytical, investigative, and problem-solving skills
- Ability to manage a high volume of open issues while prioritizing by urgency, financial impact, and aging
- Strong written and verbal communication skills with the confidence to work directly with carriers and internal stakeholders
- Ability to follow an issue from initial research through final resolution without losing ownership or follow-up
- Comfort working with spreadsheets, transportation management systems, carrier portals, and standard business applications
- Ability to work effectively both independently and as part of a cross-functional team
- Position may be based in Atlanta, Charlotte, or Chicago, with remote candidates considered
- 2-3+ years of professional transportation, logistics, freight billing, or invoice-resolution experience
- Previous LTL billing or carrier invoice audit experience strongly preferred
- Familiarity with LTL pricing, freight classification, NMFC, carrier rules tariffs, accessorial charges, reweighs, and reclasses
- Experience researching and disputing carrier invoice adjustments or freight-bill exceptions
- Working knowledge of Microsoft Excel and experience reviewing large volumes of transactional data
- Bachelor's degree or equivalent combination of education and relevant professional experience
- Demonstrated history of strong follow-through, organization, and professional communication
Benefits:
- Medical, dental, vision, flexible spending, and HSA benefits beginning the first of the month following the date of hire
- Paid time off
- Short- and long-term disability coverage
- 401(k) with a 3.5% company match
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