Manager, Customer Care
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Job Description
Manager of Customer Care at Veracyte ensuring customer satisfaction and leading a team in healthcare. Collaborating on initiatives and improving internal processes for an enhanced customer experience.
Responsibilities:
- Provide day-to-day supervision of assigned staff
- Lead and manage specific projects or initiatives to drive process improvements
- Develop strategic plans to meet commercial and operations goals
- Work with leadership to develop strategies to enhance client satisfaction
Requirements:
- A bachelor’s degree (B.A. or B.S.) is preferred
- 5-10 years of experience in people leadership and/or customer service within healthcare, biotech, or laboratory settings; oncology experience is preferred
- 3+ years of relevant experience as a people leader in a team lead, supervisor, or similar role
Benefits:
- competitive compensation and benefits
- committed to fostering an inclusive workforce
- significant career opportunities
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