Manager, Digital Partner Management
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Job Description
Manager of Digital Partner Management leading Partner Success Managers and driving growth in a remote setting. Notable collaboration across departments to meet joint objectives and develop team members.
Responsibilities:
- Own the Partner Development process and ensure that our PSM are executing against a consistent Onboarding methodology.
- Help team members develop & drive GTM plans to accelerate new product adoption and Co-Selling deal execution.
- Monitor partner performance & development metrics, pipeline health, deal velocity, partner enablement, and customer engagement; provide actionable insights to leadership.
- Work with PSAs to identify, define, and maintain the process and procedures used to support PBMs; Identify opportunities for process improvement and greater efficiency and serve as an advocate for change.
- Contribute to and manage to approved budget.
- Collaborate with team members and cross departmental stakeholders in creation and coordination of mutual goals.
- Manage and lead the direction of executing department benchmarks, protocols, and objectives.
- Assess employee and team performance against established quality metrics; track team performance against established metrics and hold direct reports accountable for meeting defined performance standards; provide feedback to employees.
- Perform all Human Resources-related managerial functions and responsibilities associated with hiring, compensation management, employment relations, and termination of employees.
- Develop team members; coach employees through their personal growth in: functional expertise, communication skills, and ability to effectively interact with clients and peers.
- Assist with identifying and developing future leaders.
- Operate as a thought leader among the team; contribute significantly to the overall growth and quality of the department.
- Serve as an escalation point for issues; provide guidance, resolve issues as necessary, and remove obstacles for team.
Requirements:
- Bachelor's degree or equivalent experience
- 1-3 years of experience as a manager
- 6+ years of experience in Sales
- Demonstrated fiscal responsibility/accountability in managing budget
- Superior problem solving, critical thinking, and analytical skills
- Superior collaboration skills applied successfully within a team as well as other areas
- Superior attention to detail
- Superior interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
- Superior leadership, sound judgement, and business acumen skills
- Superior oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
- Superior organizational, multi-tasking, and time management skills
- Superior facilitation and project management skills
- Superior customer service orientation
- Self-motivated with follow through and attention to detail
- Superior ability to handle sensitive information with discretion and tact
- Superior ability to establish rapport and gain the trust of others; effective at gaining consensus
- Able to thrive in a fast paced, deadline driven environment
- Ability to coach, mentor, and provide feedback to team members in a timely manner
- Superior ability to develop, use, and deliver engaging, informative, and compelling presentation methodologies
- Sharp, fast learner with technology curiosity and aptitude
- Superior experience with Microsoft Operating systems and products
- Proficiency with Microsoft Outlook or equivalent email and calendar software
- Superior business and technology acumen
- Up to 25% travel time required
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