Manager, eCommerce Adoption, Customer Success
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Job Description
Manager responsible for eCommerce adoption and long-term customer success. Collaborating across multiple teams to enhance digital utilization and customer engagement.
Responsibilities:
- Responsible for accelerating eCommerce growth by driving customer adoption, onboarding, engagement, and long-term success
- Act as the voice of the customer and the field to ensure the digital experience delivers measurable value, increases conversion, and drives revenue
- Partner cross-functionally with Sales, Product, UX, Marketing, Customer Experience, and Operations
- Build scalable programs that improve customer activation, retention, and digital utilization
Requirements:
- 5+ years of experience in eCommerce, digital transformation, customer success, or related fields
- Demonstrated ability to collaborate and influence cross-functionally across Sales, Product, Marketing, UX, IT, and Operations
- Strong understanding of customer journeys and behaviors
- Experience designing and scaling onboarding programs and enablement strategies
- Strong analytical and problem-solving skills
- Excellent communication and presentation skills
- Familiarity with eCommerce and digital platforms
Benefits:
- Professional development opportunities
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