E-Commerce, Growth Manager

Posted 3hrs ago

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Job Description

E-Commerce & Growth Manager scaling People Inc.’s direct-to-consumer beverage commerce engine. Owning acquisition, conversion, CRM, retention, profitability and eCommerce growth.

Responsibilities:

  • Build and continuously optimize the commercial playbook across offers, bundles, merchandising, promotions and customer experience
  • Build and manage the CPG customer acquisition strategy and conversion funnel across paid, owned and emerging channels
  • Own CRM and lifecycle marketing, including email, SMS, welcome flows, abandoned cart, replenishment and retention programs
  • Develop the promotional and eCommerce calendar with Brand Marketing and Operations
  • Create and manage a disciplined testing roadmap across creative, landing pages, pricing, offers and checkout
  • Track and optimize revenue, conversion rate, AOV, CAC, ROAS, contribution margin, LTV, repeat rate and retention
  • Manage eCommerce and growth agencies, freelancers, technology partners and platform vendors
  • Partner with Operations on inventory, fulfillment, shipping experience and demand planning
  • Build weekly and monthly performance reporting that translates data into recommendations and action
  • Partner with People Inc. brands and editorial teams to turn existing audiences into commerce opportunities
  • Support marketplace and retail eCommerce expansion
  • Help establish the technology stack and processes required to scale

Requirements:

  • Bachelor’s Degree in Business, Marketing, or a related field and/or equivalent experience
  • 6-8+ years of experience in eCommerce, growth marketing or digital commerce
  • Track record of owning a meaningful Shopify or DTC business
  • CPG beverage experience strongly preferred; applicable food, beauty, wellness or another high-repeat consumer category experience considered
  • Experience managing agencies, vendors and complex cross-functional projects
  • Strong command of paid acquisition, CRM/lifecycle marketing and conversion optimization
  • Ability to make commercial decisions, move quickly from strategy to execution, and test and pivot
  • Comfort working directly with platforms and tools
  • Strong understanding of eCommerce unit economics, including COGS, gross margin, shipping and fulfillment costs, promotional impact and contribution margin
  • Strong communication and presentation skills
  • Collaborative operating style
  • Ability to work in an early-stage environment where systems and playbooks are still being built
  • Minimal travel to area offices and events as requested (<10%)
  • Employment authorization verification through the federal E-Verify program

Benefits:

  • Annual bonuses
  • Short- and long-term incentives
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Prescription drug coverage
  • Unlimited paid time off (PTO)
  • Adoption or surrogate assistance
  • Donation matching
  • Tuition reimbursement
  • Basic life insurance
  • Basic accidental death & dismemberment insurance
  • Supplemental life insurance
  • Supplemental accident insurance
  • Commuter benefits
  • Short-term disability
  • Long-term disability
  • Health savings accounts
  • Flexible spending accounts
  • Family care benefits
  • 401K savings plan with a company match program
  • 10-12 paid holidays annually
  • Paid parental leave for birthing and non-birthing parents
  • Pet insurance
  • Accident, critical and hospital indemnity health insurance coverage
  • Life and disability insurance
  • Fully remote work with no in-office requirements, though office attendance may be required a few times per year