Senior Director, E-Commerce
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Job Description
Senior Director, E-Commerce owning Credo Beauty’s digital strategy, P&L and growth across its website and app. Leading replatforming, customer experience, data, promotions and team development.
Responsibilities:
- Define Credo’s three-year digital growth plan covering revenue, margin, investment, site, app and store integration
- Own the digital revenue plan, P&L and investment from acquisition through retention
- Build a fast, personal, accessible and trustworthy Credobeauty.com and app experience
- Grow the app from launch into a full channel with its own strategy, audience and targets
- Select platforms and technology partners and lead a major replatforming effort
- Build measurement to identify customer wins and losses and use data to steer the business
- Lead and grow a high-performing team and define digital collaboration with Marketing, Merchandising, Stores, CX and IT
- Manage offers, promotions, event mechanics, gifts with purchase and pricing to drive digital results
- Lead one direct report and build out the team
Requirements:
- 8–10+ years in e-commerce, including owning strategy and P&L for a multi-million-dollar DTC or multi-brand retail business
- Track record of leading a digital business through a major inflection point, such as a replatform, new channel or step change in scale
- Deep Shopify Plus expertise and judgment to architect a modern commerce stack
- Strong commercial instincts in forecasting, investment allocation and full-funnel acquisition and retention economics
- Data-driven mindset with GA4 and Triple Whale fluency
- Experience leading teams and agency partners and influencing at leadership level
- Beauty or multi-brand retail experience is a bonus
- Mobile app, loyalty or omnichannel program experience is a bonus
- Familiarity with AI tools such as Claude is a bonus
Benefits:
- Remote work from anywhere in the NYC, LA or San Francisco area
- Real ownership and autonomy to set direction
- Opportunity to shape the next chapter of a digital business
- Equal employment opportunity
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