Ecommerce Specialist
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Job Description
Home-based Ecommerce Specialist building and maintaining online stores for a U.S.-based home and garden retailer. Managing product updates, integrations, ticket requests, orders, and e-commerce projects.
Responsibilities:
- Build web stores with functionality that supports client needs
- Keep web stores updated with pricing, product information, and graphics
- Understand how each store type invoices customers
- Oversee and update existing customer e-commerce sites based on online ticketing requests
- Review landing pages, product details, checkout processes, and other e-commerce elements for visual appeal, accuracy, and user-friendliness
- Collaborate with integrated partners to coordinate template and product integration and testing on external systems
- Manage project timelines for e-commerce site builds
- Adhere to service-level agreements for site maintenance requests
- Coordinate order production and communicate with suppliers using an e-commerce platform
- Provide administrative and project support for e-commerce projects
- Perform ad hoc tasks aligned with the role
Requirements:
- Bachelor's degree in Marketing, Communications, Business Administration, or any related field
- Minimum of 2 years in a customer service, order management, or e-commerce role
- Strong verbal and written English communication skills
- Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Proficient in Google Workspace (Sheets, Gmail, Docs)
- Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal
- Direct retail or home and garden industry experience is not required; comparable e-commerce experience is beneficial
- Previous store-building experience with Shopify or other platforms is a plus, but not necessary
- Knowledge of various e-commerce platforms (e.g., Shopify, BigCommerce) is a great advantage
- Familiarity with online ticketing/request systems is an advantage
- Organizational and time management skills
- Attention to detail
- Communication skills
- Problem solving and analysis
- Strong e-commerce and technical knowledge
Benefits:
- Permanent work-from-home setup
- Company equipment provided
- Government-mandated benefits employer share
- Internet stipends upon regularization
- HMO Coverage upon regularization (with an option to enroll as early as Day 1)
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
- Industry-leading salary packages
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