Manager, Merchandise Operations
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Job Description
Merchandise Operations Manager leading branded merchandise sourcing, production, and fulfillment. Managing customer success, suppliers, logistics, and promotional product projects for Sendoso’s sending platform.
Responsibilities:
- Serve as a subject matter expert on promotional products, branded merchandise, product sourcing, decoration methods, and industry trends
- Recommend creative products and strategies tailored to customer objectives, budgets, and timelines
- Partner with Campaign Studio, Sales, and Customer Success teams to develop merchandise solutions
- Participate in customer discussions to provide product recommendations, sourcing guidance, and expertise
- Oversee merchandise projects from concept and sourcing through quoting, sampling, production, fulfillment, and delivery
- Manage and develop the merchandise Customer Success team, including operational guidance, training, workload prioritization, and order-execution oversight
- Build and maintain relationships with domestic and international suppliers and negotiate pricing where appropriate
- Develop curated product recommendations, digital look books, merchandise presentations, samples, and mockups
- Coordinate domestic and international shipping, warehousing, kitting, and distribution, including complex multi-location projects
- Identify opportunities to streamline workflows, improve execution, resolve challenges proactively, and support merchandise-operations growth
Requirements:
- 3–5+ years of experience in promotional products, branded merchandise, corporate gifting, or a related industry
- Strong knowledge of promotional products sourcing, supplier networks, decoration techniques, and production processes
- Proven ability to manage multiple merchandise projects from concept through delivery
- Experience coordinating with vendors, fulfillment partners, and internal stakeholders
- Familiarity with domestic and international shipping and logistics
- Excellent organizational, communication, and problem-solving skills
- Ability to provide leadership, direction, and training to team members
- Previous people-management experience is preferred but not required
- Strong attention to detail, accountability, and the ability to work independently in a fast-paced environment
- Experience with industry sourcing platforms such as SAGE or ESP is a plus
- Must reside in the United States
Benefits:
- Comprehensive Medical Plans
- Take-What-You-Need Time Off
- LSA (Lifestyle Spending Account) with Compt
- 401K Plan
- FSA Plan
- Free General Medical & Mental Health care via Healthjoy
- Volunteer Time Off
- Birthday Time Off
- Generous parental leave benefits for both birthing and non-birthing parents
- Access to Employee Assistance Programs (EAPs)
- Financial wellness benefits through Morgan Stanley
- Remote work environment
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