Manager, Field Enablement
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Job Description
Field Enablement Manager advancing MDVIP’s personalized concierge healthcare model. Building playbooks, insights, training, and processes that improve physician retention, engagement, and growth.
Responsibilities:
- Lead and continuously evolve MDVIP's Field Enablement function
- Own and lead the Success Manager Field Enablement strategy and roadmap
- Establish annual enablement objectives, success measures, and improvement initiatives
- Manage governance and end-to-end processes balancing organizational needs with Success Manager responsibilities and capacity
- Partner with stakeholders on affiliate and Success Manager activation calendars
- Present enablement performance, recommendations, and strategic opportunities to executive leadership
- Own the affiliate action planning framework and action tracking processes linked to business plans and corporate KPIs
- Partner with Training to socialize planning, tracking, and execution processes
- Partner with Technology to improve platforms for planning, workflows, reporting, and accountability
- Translate MDVIP's value proposition into frameworks, messaging, conversation guides, playbooks, and physician-facing materials
- Ensure materials meet quality, consistency, branding, and messaging standards
- Equip Success Managers for retention, growth, pricing, operational, and satisfaction conversations
- Establish a physician insights and best practices program
- Create recurring insight reports, dashboards, and field intelligence communications
- Design and govern Success Manager playbooks, tools, and methodologies
- Assess field effectiveness and capability gaps and refine enablement programs
- Translate complex programs, processes, and value propositions into practical field guidance
- Align stakeholders around priorities, communication plans, enablement needs, and performance initiatives
- Lead cross-functional working groups and governance forums
- Define and monitor Field Enablement KPIs
- Build reporting frameworks measuring adoption, effectiveness, and business outcomes
- Evaluate physician satisfaction, physician retention, affiliate engagement, member retention, Success Manager productivity, training effectiveness, and strategic initiative adoption
- Continuously improve enablement programs and tools using insights and feedback
Requirements:
- Bachelor's degree in Business, Healthcare Administration, Marketing, Communications, Organizational Development, or related field
- 5+ years of progressive experience in field enablement, sales enablement, customer success, physician relations, account management, practice operations, healthcare operations, or related functions
- 2+ years of experience building and leading programs, teams, or enterprise initiatives
- Demonstrated experience designing operating models, governance structures, and business processes
- Experience developing training & socialization programs, toolkits, playbooks, and communication strategies and programs
- Strong cross-functional project management skills
- Strong analytical and problem-solving capabilities
- Proven ability to translate data into actionable business insights
- Experience working with CRM, AI tools, reporting tools, and business performance metrics
Benefits:
- Performance-based incentives for eligible roles
- Health insurance
- Dental insurance
- Vision insurance
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick and Family and Medical Leave time as required by law
- Ongoing training and leadership development programs
- Great Place to Work® culture
- Inclusive and diverse workplace
- Accommodation during the application or interview process
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