Manager, Professional Services Delivery
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Job Description
Manager delivering healthcare software implementation projects and client business results for NextGen Healthcare. Leading teams, consulting clients, and managing complex stakeholder engagements.
Responsibilities:
- Ensure successful delivery of client solutions and business results
- Collaborate with team members, stakeholders, clients, Sales, and sales teams to ensure successful project delivery
- Provide consultative advice, recommendations, and best-practice solutions to clients
- Lead through data-driven analysis of business results
- Use KPIs and data to make decisions about resourcing, project overrun risk, and scope management
- Assist Sales with project estimates and customer inquiries
- Manage, coach, and lead the team while maintaining a positive team culture
- Oversee implementation of model and methodology best practices
- Serve as an escalation point and align project estimates with delivery expectations
- Perform other duties supporting the overall objective of the position
Requirements:
- Bachelor’s degree in business, Information Technology, or a related field, or any combination of education and experience providing the required qualifications
- 7+ years of experience in project implementation professional services, healthcare consulting, project management, or a customer-facing role
- Experience with all phases of a client software implementation lifecycle, including initial needs analysis, project administration, software installation, onsite training, and systems troubleshooting
- NextGen Certification in EHR, EPM, or other relevant product certifications within 6 months of hire
- Maintain and renew certification
- Strong understanding of the professional services landscape, including internal and partner-provided services
- Knowledge of implementation strategies and activities promoting long-term customer loyalty
- In-depth knowledge of the healthcare industry, including Revenue Cycle Management, Clinical/Patient Care Operations, best-practice processes and workflows, analytics, and HITECH and MACRA legislation and related programs and regulations
- Knowledge of change leadership techniques and organizational governance structures
- Strong operational management and communication/presentation skills
- Client-facing, analytical, problem-solving, and troubleshooting skills
- Teamwork and leadership skills
- Ability to lead collaboration across functions, manage complex projects and multi-stakeholder engagements, and present complex technical concepts clearly to users with varying technical expertise
- Ability to travel up to 50%
Benefits:
- Travel up to 50%
- Equal opportunity employer committed to diversity and an inclusive environment
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