Field Reimbursement Manager
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Job Description
Field Reimbursement Manager supporting drug reimbursement, payer education, and patient services for McKesson’s CoverMyMeds. Managing physician-office relationships, CRM reporting, and extensive territory travel.
Responsibilities:
- Manage an assigned territory supporting reimbursement and patient services for a specific drug
- Assist with Benefit Investigation, Prior Authorization, Claims Assistance, and Appeals
- Educate physician offices on payer landscapes and available services through remote interaction and on-site training
- Build relationships with physician offices and manufacturer representatives
- Collaborate with internal program hub support services to meet customer needs
- Arrange site visits, manufacturer trainings, and educational training venues by telephone
- Provide on-site and on-demand education, including Lunch and Learns or Dinner presentations
- Deliver reimbursement education and support through on-site and virtual interactions averaging 15 per week
- Record activities in the FRM CRM daily and report to the manager weekly
- Educate on Benefit Investigation, Prior Authorization, Support Center Services, Medicare and commercial coverage, and patient communication streams
- Provide reimbursement support for case management, billing and coding updates, claims submission, specialty pharmacy, medical benefit interpretation, medical necessity, claims and appeals, co-pay assistance, and patient assistance programs
- Collaborate with case managers on average four times per month and as needed for escalations
- Set appointments and complete outbound calls to targeted offices
- Assist with backlog casework and day-to-day in-office work
- Interface with physicians and manufacturer representatives to exchange patient- and provider-specific information
- Monitor program and territory performance using FRM CRM dashboards and quarterly reporting
- Research and compile provider/manufacturer representative information for reimbursement databases and create facility databases for new providers
Requirements:
- 4-year degree in related field or equivalent experience
- 4+ years of healthcare related reimbursement experience
- Strong medical reimbursement experience with Buy & Bill and/or Specialty Pharmacy
- Experience in the healthcare industry, including insurance verification, prior authorizations, and/or claim adjudication, physician’s office or clinics
- Medicare and commercial insurance coverage experience
- Ability to deliver and document benefit investigation outcomes and relay status reports regularly
- Proven presentation skills and experience
- Ability to effectively handle multiple priorities and excellent organizational skills
- Strong computer literacy, including PowerPoint and web meeting experience
- Excellent interpersonal skills
- Excellent written and oral communication skills
- Problem-solving and decision-making skills
- Must reside in the territory
- Must be able to travel 80% (4 days a week) via automobile or plane
- Must have a valid driver's license with a clean driving record/MVR
Benefits:
- Competitive compensation package
- Annual bonus or long-term incentive opportunities may be offered
- Remote, work-from-home arrangement
- Equal employment opportunities
- Reasonable accommodation for applicants with disabilities
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