Manufacturing Customer Success Manager
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Job Description
Customer Success Manager improving delivery, quality, and satisfaction for Xometry’s digital manufacturing marketplace. Coordinating suppliers, customers, and internal teams on customized parts.
Responsibilities:
- Improve on-time delivery, quality, and customer satisfaction
- Track and monitor multiple customer orders and partner jobs
- Provide customer and partner service through relationship-building and timely order updates
- Apply technical knowledge or subject matter expertise in manufacturing design and production
- Oversee suppliers through phone assessments, schedule creation, quality reviews, and corrective actions
- Assess manufactured-part rejections and resolve issues with suppliers and customers
- Manage customer complaints resulting in product replacements
- Report status, risks, and recovery efforts for troubled orders and jobs
- Document case activity in the central database
- Use company technology platforms and comply with the Quality Management System
- Monitor supplier quality metrics
- Coordinate with Engineering, Customer Care, Quality, Sales, and Shipping teams
- Communicate with suppliers, customers, and leadership
- Participate in simplifying and automating complex processes
- Perform work in compliance with Xometry quality and safety systems, policies, and procedures
Requirements:
- Prior project management, supply chain, and customer service experience
- Minimum of 3 years of relevant experience, preferably in manufacturing or operations
- Ability to perform root cause analysis and identify solutions to complex problems
- Knowledge and experience in manufacturing processes, engineering drawings, and mechanical/electrical inspection methods
- Ability to work independently and drive actions to completion
- Strong organizational skills and adaptability in a dynamic environment
- Ability to multitask, meet deadlines, and support supplier quality field activities
- Excellent oral and written communication skills
- English level C1
Benefits:
- Remote full-time job
- Corporate laptop
- Free corporate language courses
- Ability to grow and develop your career
- Salary reviews and other benefits
- Open, friendly, and trusting environment
- Ongoing, free of charge well-being activities
- Charity projects worldwide
- Well-structured onboarding plan
- Flexible processes and planning
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