Medical Assistant, Care Counselor
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Job Description
Medical Assistant supporting patient engagement and health status monitoring for a healthtech company. Prioritizing patient confidentiality and efficient communication in a remote setting.
Responsibilities:
- Facilitate the enrollment of patients into our RTM (Remote Therapeutic Monitoring) using Flagler’s portal.
- Make daily calls and text messages to patients to document patient health status and keep them engaged.
- Assist in the collection and documentation of patient health information, including histories, health status and new symptoms.
- Support patients by sending health pointers (stretches, meditation videos, light exercises).
- Maintain strict confidentiality in handling patient information, adhering to HIPAA regulations and company policies.
Requirements:
- Certification as a Medical Assistant (CMA (AAMA) Exam) - nationally certified.
- 2+ years of experience working as an MA in office or remote
- Proficiency with technology such as Zoom, Slack, and online enrollment platforms.
- Strong organizational skills and the ability to manage multiple tasks efficiently.
- Excellent communication skills, both verbal and written, with a focus on empathy and patient support.
- Ability to work independently in a remote setting, showing initiative and self-motivation.
- Familiarity with HIPAA regulations and a commitment to maintaining patient privacy.
Benefits:
- A fully remote work environment, allowing for flexibility and work-life balance.
- Opportunities for professional growth and development within a rapidly growing tech-driven company.
- A supportive and inclusive culture that values different opinions and fosters innovation.
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