Medical Call Center Representative
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Job Description
Medical Call Center Representative providing personalized seamless service to pediatric health system callers. Answering inquiries, prioritizing complex situations, and collaborating effectively with minimal supervision.
Responsibilities:
- answering telephone calls
- providing personalized seamless service to health care provider clientele and parent/patient callers
- responding to inquiries with knowledge of client services and programs
- prioritizing complex and emergent situations
Requirements:
- One to three years of customer service work, preferably telephone-based.
- Strong basic computer skills and keyboarding skills.
- Demonstrated excellent written, verbal and interpersonal communications skills.
- Demonstrates a pleasant telephone voice and helpful manner.
- Ability to work effectively with minimal supervision; while understanding role as a part of a team.
- Excellent problem solving and follow up skills.
- Understanding of basic medical terminology helpful.
Benefits:
- medical, dental, vision, retirement, and other fringe benefits
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