Medical Order Specialist
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Job Description
Medical Order Specialist processing patient order changes for Aveanna’s homecare services. Validating prescriptions, insurance authorizations, and HIPAA-compliant documentation remotely.
Responsibilities:
- Review and process changes to existing patient orders
- Validate prescription accuracy and determine when updated documentation is required
- Verify insurance coverage and submit or follow up on authorizations
- Calculate and verify enteral formula requirements
- Navigate insurance and payer portals
- Maintain accurate, HIPAA-compliant documentation
- Communicate with patients and internal teams as needed to resolve order issues
Requirements:
- Strong attention to detail and accuracy
- Experience reviewing medical documentation, prescriptions, or insurance information
- Ability to manage multiple order changes and meet turnaround expectations
- Comfortable working independently in a remote environment
- Effective written and verbal communication skills
- Quality- and compliance-focused, with respect for patient confidentiality
- 2+ years of healthcare administrative, order processing, or insurance experience
- Home health, DME, or enteral experience preferred
- Insurance authorization knowledge a plus
- High school diploma or GED required
Benefits:
- 100% Remote
- Equipment Provided
- Fun, Inclusive Work Environment
- Full Benefits Package (Sick Time, Vacation, 401K, Dental, Vision, Life Insurance)
- 2 Bonus Days Off (“Fun Day” and “Inclusion Day”)
- 6 Paid Holidays
- Supportive Team with Role-Based Training to Aid in Your Success
- Internal Opportunities for Growth
- Interactive Clubs and Engagement Opportunities
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