Medical VA Patient Scheduler, Spanish Bilingual – eClinicalWorks
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Job Description
Medical VA scheduling patients for a New York multi-specialty practice. Managing bilingual calls and eClinicalWorks appointments remotely from the Philippines.
Responsibilities:
- Work through daily patient call lists (referrals, patients due for screenings, follow-up visits, patients with abnormal lab results) and book them in advance
- Make high-volume outbound calls to patients in English and Spanish
- Schedule, reschedule, and confirm appointments in eClinicalWorks (eCW)
- Call patients the day before their visit to confirm attendance and reduce no-shows
- Keep accurate notes and records in the EMR
- Flag gaps in doctors' schedules to the clinic team
- Handle difficult, frustrated, or rude callers calmly and professionally
Requirements:
- MUST be fluent in both Spanish and English (spoken and written). This is mandatory.
- MUST have hands-on experience using eClinicalWorks (eCW). This is mandatory.
- Previous experience as a medical virtual assistant, medical receptionist, or patient scheduler for a US practice
- Experience with outbound calling or appointment setting
- Very thick skin: able to stay calm, polite, and persistent with patients who hang up or are rude
- Reliable and punctual, with a strong work ethic
- Self-driven and able to work through call lists independently
- Familiar with US medical terminology; a nursing or healthcare background is a big plus
- Stable internet connection, a quiet work space, and a good headset
- Available to work US Eastern Time (EST) hours and start immediately
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