Member Outreach Coordinator – Call Center
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Job Description
Part-Time Member Outreach Coordinator making outbound calls for member information verification in healthcare. Engaging with health plan members for accurate case handling and support.
Responsibilities:
- Make a high volume of outbound calls daily to members regarding cases received from health plans.
- Collect and verify member information by phone, ensuring accuracy and completeness.
- Accurately document all member interactions and update records in the system before case assignment.
- Perform repetitive outreach and data verification tasks with consistency and attention to detail.
- Address member questions or concerns, escalating to a Client Services Consultant as needed.
- Collaborate with the Client Services team to ensure smooth handoff and thorough information transfer.
- Conduct follow-up calls as necessary to gather outstanding information prior to case assignment.
- Adhere to company policies, procedures, and all data privacy regulations while handling sensitive information.
Requirements:
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Previous experience in customer service, healthcare, or related fields is preferred.
- Comfortable spending the majority of the workday making outbound phone calls.
- Strong communication skills (verbal and written), with a professional and empathetic demeanor.
- Proficiency in Microsoft Office Suite; experience with case management software is a plus.
- Detail-oriented with strong organizational and multitasking skills.
- Able to maintain accuracy and focus in a structured, process-driven environment.
- Demonstrated ability to handle confidential information with discretion and professionalism.
- Able to work independently, take initiative, and contribute within a team.
- Bilingual (English/Spanish) skills are strongly preferred due to business needs. Spanish language incentive available for qualified applicants.
- Must have a computer with a working camera and microphone, as well as a reliable home internet connection.
Benefits:
- Paid sick time
- Eligibility to enroll in the company’s 401(k) plan after three months of employment
- Spanish-speaking incentive for qualified bilingual staff
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