Soporte Técnico, DevOps
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Job Description
Soporte técnico DevOps remoto para knowmad mood, compañía líder en transformación digital. Resolución de incidencias, automatización operativa y colaboración con equipos técnicos.
Responsibilities:
- Analizar, investigar y resolver incidencias en un entorno DevOps de cierta complejidad
- Identificar la causa raíz de los problemas y coordinar su resolución con distintos equipos técnicos
- Realizar seguimiento de incidencias que requieran investigación prolongada o la participación de múltiples áreas
- Colaborar con equipos de desarrollo, plataformas y operaciones para garantizar la estabilidad de los servicios
- Participar en la mejora continua de procesos, herramientas y procedimientos de soporte
- Contribuir a la automatización de tareas operativas mediante scripting y herramientas DevOps
Requirements:
- Experiencia de al menos 1-2 años en posiciones de soporte técnico, operaciones o entornos DevOps, participando en el análisis y resolución de incidencias de cierta complejidad
- Conocimientos básicos de Linux
- Conocimientos básicos de Git
- Experiencia con Bash y Python a nivel básico
- Manejo de ficheros de configuración y troubleshooting técnico
- Conocimientos básicos de APIs REST y protocolo HTTP
- Conocimientos básicos de CI/CD y pipelines
- Conocimientos básicos de contenedores y Kubernetes
- Conocimientos básicos de autenticación y autorización
- Conocimientos básicos de observabilidad y monitorización (Grafana)
- Familiaridad con Jira y herramientas de gestión de incidencias
- Experiencia o conocimientos básicos de Azure Cloud
- Capacidad analítica para investigar problemas y encontrar su causa raíz
- Inglés técnico
- Habilidades de comunicación, colaboración y trabajo en equipo
- Se valorará experiencia y/o conocimientos en GitHub Actions, workflows, pipelines CI/CD en GitHub, ArgoCD, Bash, Python, Kubernetes, plataformas cloud, soporte técnico avanzado y cultura DevOps
Benefits:
- Contrato indefinido
- 100% remoto
- Formación interna y acceso a certificaciones
- Plan de retribución flexible (seguro médico, transporte, tickets guardería, tickets restaurante)
- Plan amigo con compensación extra por recomendaciones
- Eventos, meetups, techdays y charlas
- 26 días de descanso (22 días de vacaciones, 2 días de libre disposición y 24 y 31 de diciembre festivos por defecto)
- Horario flexible
- Jornada intensiva de verano en julio y agosto, de 8 a 15h
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