Mitarbeiter – Kundenbetreuung, Routenplanung
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Job Description
Customer support role for preparing clients in Germany for their heat pump installation. Responsible for scheduling, answering inquiries, and planning routes for installation teams.
Responsibilities:
- Kunden nach dem Kauf telefonisch begleiten und optimal auf Bauvorhaben vorbereiten
- Antworten auf Fragen rund um den Ablauf der Wärmepumpen-Installation geben
- Termine für Datenaufnahme und Einbau vereinbaren
- Einsatzrouten für Datenaufnahme planen und strukturieren
- Erste Ansprechperson für Kolleg:innen in Datenaufnahme sein.
Requirements:
- Fundierte Erfahrung in der telefonischen Kundenbetreuung, im Kundenservice oder in einer Pre-Sales-Rolle
- Starkes Kommunikationsvermögen und Empathie am Telefon
- Teamplayer-Mentalität
- Bereitschaft, Verantwortung zu übernehmen
- Strukturiertes Arbeiten und Neugier für neue Themengebiete.
Benefits:
- 30 Tagen Urlaub
- Möglichkeit, im Home Office zu arbeiten
- Flexible Arbeitszeiten
- JobRad-Leasing
- Guudcard mit monatlich 50 € steuerfreien Sachbezug
- Betriebliche Altersvorsorge (bAV) mit Arbeitgeberzuschuss
- Teamevents und Office-Vibe mit Tischtennis-Matches und Kicker.
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