Mobile Service Technician
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Job Description
Mobile Service Technician providing onsite support to customers and service partners in Northeast US. Responsible for repairs on electrical, HVAC, suspension, and interior systems of motor coaches.
Responsibilities:
- Provide onsite support to customers and service partners in the assigned Mid West region of the US
- Responsible for making repairs to coach-side issues like electrical, HVAC, suspension, chassis, and interior systems
- Write damage and special incident reports on customer complaints and forward these to the Product Support Manager
- Complete recalls and product campaigns
- Maintain and stock a service vehicle with appropriate tools and parts to complete field repairs
- Instruct service personnel from customers in all service and maintenance topics
- Collaborate with product support manager to track and resolve customer complaints
Requirements:
- Bachelor’s degree in related field and 4-6 years of relevant experience, or an Associates with 6-8 years of relevant experience
- 2-4 years of relevant experience in automotive industry
- 2 years of proven experience in motor coach aftermarket industry
- Prior Bus / motor coach industry experience
- Outstanding customer service experience
- Excellent communication, presentation, interpersonal, problem-solving, and organizational skills
- Proficient in MS Office, typical computer systems / skills
- High level of personal and professional integrity, honesty and accountability
- Ability to travel regionally and internationally more than 50% of the time
Benefits:
- annual bonus program
- 401k company contribution with company match up to 6%
- non-elective company contribution of 3 - 7% depending on age
- starting at 4 weeks paid vacation
- 13+ calendar holidays
- 8 weeks paid parental leave
- employee assistance program
- comprehensive healthcare plans
- wellness programs
- onsite fitness (at some locations)
- tuition assistance
- volunteer paid time off
- short-term and long-term disability plans
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