Mortgage Production Associate
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Job Description
Licensed Production Associate providing excellent customer service to Realtors and Clients in mortgage lending. Managing workflows and communications for timely closings with compliance and attention to detail.
Responsibilities:
- Provide a warm welcome to Realtors and Clients
- You will need to monitor and manage workflow to ensure timely closings
- Maintain product knowledge and stay up-to-date on changes to market conditions
- Comply with all applicable laws and regulations related to mortgage lending
- Communicating with borrowers, processors, operations staff, title companies, Realtors, etc., to expedite the mortgage process
- Request and follow up on required documentation from our clients
- Disclose and submit loans to the Operations Department – lots of attention to detail
- Perform basic income calculations
- Provide extraordinary customer service to both internal and external customers
- Meet goals regarding time frames - we always close our clients on time
- Work within a database
- Plan and set up lunch-ins, meetings, etc.
- Market, service, and promote the Company’s loan products
Requirements:
- Excellent customer service skills
- Strong written and verbal communication skills
- Strong computer and technology-related skills
- Must be extremely organized
- Computer savvy and strong ability to pick up quickly on new systems
- DU is a plus
- Ability to follow up with multiple prospects daily
- Strong organizational, problem-solving, and analytical skills required
- CRM/Salesforce experience and knowledge of working within a database are a plus
- Professional demeanor
- Self-motivated
- NMLS license (preferred)
Benefits:
- Medical
- Dental
- Vision
- Accidental Death
- Long-Term Disability
- Short-Term Disability
- FSA
- HSA
- 401K
- Basic Life
- Voluntary Life
- Paid Parental Leave
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