Music Client Services Specialist
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Job Description
Client Services Specialist providing essential client support and managing administrative tasks for music distribution. Opportunity to develop skillsets in the music industry with excellent customer service.
Responsibilities:
- Provide excellent customer service to our clients via email, and live chat
- Assist customers with platform questions, troubleshooting and general distribution inquiries
- Answer product-related questions and provide information about our music catalog, releases, and promotions
- Handle customer complaints and escalate complex issues to management
- Maintain accurate records of customer interactions and transactions using our CRM system
- Stay informed about industry trends, new music releases, and upcoming events to provide informed recommendations to customers
- Contribute to the continuous improvement of our customer service processes and procedures
Requirements:
- Excellent communication skills, both written and verbal
- Can organize large amounts of data efficiently
- High attention to detail
- An expert in time management
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