NOC Support Engineer
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Job Description
NOC Support Engineer supporting TNS global financial-market network infrastructure. Troubleshooting IP networks, managing incidents and delivering 24x7 customer-facing operations support.
Responsibilities:
- Support global large-scale TCP/IP, VPN and MPLS networks
- Configure and troubleshoot Cisco, Arista and Juniper routers and switches
- Manage vendor support interactions with Cisco and Juniper TAC
- Perform second-level network and protocol troubleshooting and debugging
- Coordinate, schedule and support network maintenance and change management activities
- Provide rotating after-hours on-call escalation support
- Perform operation readiness checks for project acceptance into the NOC
- Manage incidents to restore client and network services with minimal impact
- Monitor event management systems
- Monitor and manage inbound customer email
- Respond to inbound telephone calls to Network Operations
- Raise incident tickets in the incident management system
- Triage incidents using defined runbooks
- Engage NOC engineers and follow incidents through successful resolution
- Work as part of a global team providing 24x7 IP Desk coverage on a rotation basis
Requirements:
- TCP/IP, VPN, MPLS and routing knowledge, including OSPF, BGP, EIGRP, RIP and IS-IS
- Hands-on experience configuring Cisco, Arista and Juniper routers and switches
- ITIL Certification
- Experience with Microsoft Office software, communications software and Visio
- Experience working with external customers
- Experience providing support for NOC environments
- Computer Science / applicable degree, or equivalent work experience is preferred
- Experience in a financial industry support role, preferably with a Financial Markets managed service provider or independent software vendor
- Understanding of Financial Markets, including Equity, Futures and Options
- Advanced knowledge of exchange market data and order routing protocols
- Experience supporting and troubleshooting multicast market data streams
- Experience with Change Management Processes
- 3-5 years’ experience troubleshooting circuits
- 3-5 years’ experience with Network Operations and Troubleshooting
- Strong written and verbal communications skills
- Direct trading experience advantageous
Benefits:
- Medical and dental coverage
- Life insurance
- Paid holidays and vacations
- 401K plan with company match
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